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Refund Policy for Norvill Studio

Effective Date: [Insert Date]

Thank you for choosing Norvill Studio for your web design and digital marketing needs. We value your business and strive to meet your expectations with every project. Please read the following terms regarding our refund policy.

Scope of Refund Policy

This policy covers refunds related to web design, development, digital marketing, and related services offered by Norvill Studio.

Payment Terms

  • Services are invoiced in accordance with the terms stated in each client contract or agreement.

  • Payments are typically required in stages, with a deposit upfront and subsequent payments tied to specific milestones.

Cancellation and Refunds

  1. Deposit:

    • The initial deposit is non-refundable and covers the preliminary resources and work invested in starting a project.

  2. Milestone Payments:

    • Payments made for completed milestones are non-refundable as they compensate for work already performed and resources allocated.

  3. Pre-Launch Refunds:

    • If a project is terminated by the client before completion but after some milestones have been achieved, any advance payment for a future milestone that has not commenced will be refunded minus a cancellation fee, if applicable.

  4. Post-Launch Refunds:

    • Once a project has been completed and the final product is launched, we generally do not offer refunds. We strive to ensure every client is satisfied by offering revisions and adjustments as specified in the service agreement.

Refund Process

  • To initiate a refund, clients must contact Norvill Studio in writing via the contact information provided below. The request must include the reason for the refund request and any relevant documentation.

  • All refunds, where agreed upon, will be processed within 30 days of approval. Refunds will be issued through the original payment method used by the client, unless otherwise agreed.

Exceptions

  • Specific projects or services may have unique terms and conditions related to refunds outlined in the individual contract or agreement. Please refer to these documents for details.

Changes to Our Refund Policy

  • Norvill Studio reserves the right to modify this refund policy. Any changes will be effective immediately upon posting on our website.

Contact Us

If you have questions or need further clarification about our refund policy, please contact us at:

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